How does Seattle White Tiger handle refunds and returns?
All website products are print-on-demand, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you (the customer) ordered the wrong size, color, or simply changed your mind.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Note that if the order shipping details were incorrect, or if you (the customer) ordered the wrong size or color, Seattle White Tiger will not be held responsible and will not offer replacements or refunds. You are responsible for entering the correct information during the ordering process.
A free replacement or a refund will be offered if the problem is reported to Seattle White Tiger Kung Fu support email indicated in your order confirmation email within 15 days of product delivery, along with the required photo proof.
Since products are only printed once ordered, returns and exchanges are not supported.
If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.